Refund Policy

Created on 14 February, 2025 • Legal • 1 minutes read

Our 30-day money-back guarantee ensures you can purchase Converstar with confidence. If you're not satisfied, simply request a refund through our support channels by providing your purchase order details.

Converstar Refund Policy


30-Day Money-Back Guarantee

At Converstar , we prioritize customer satisfaction and are confident in the value our product delivers. However, if you find that Converstar does not work as we stated in our communications, we offer a 30-day money-back guarantee on your first purchase.


How to Request a Refund

To initiate a refund, please contact our support team via one of the following channels:

  1. Email: support@Converstar.com
  2. Help Center: https://converstar.tawk.help


When submitting your request, please provide your purchase order details to facilitate the refund process.


Refund Eligibility
  1. First-Time Purchases: Our 30-day money-back guarantee applies only to first-time purchases of Converstar.
  2. No Refunds on Upgrades: We do not offer refunds for upgrades or additional purchases after your initial purchase.
  3. No Refunds After Free Trial: Refunds are not available for purchases made after utilizing a free trial period.
  4. No Refunds If your Converstar account works properly but you simply or whimsically changed your mind after the transaction has been completed. We will only refund if we are unable to resolve any issues you have.


New Converstar accounts are equipped with access to our full range of features helping users identify the best fit for their needs. All sales are final upon completion, in accordance with our Terms of Use. 


Please be aware that we cannot process refunds in the following scenarios:

  1. Non-usage of the platform
  2. Failure to cancel your account before the next billing cycle
  3. Lack of features or functionality on your subscribed plan
  4. Purchases made in error
  5. Exceptional circumstances beyond Converstar's control
  6. Violations to our Terms of Use


Should your circumstances not align with the above scenarios, you can log into your account and submit a support ticket here to contact our support team. They will inquire further to better understand your request. It's important to note that submitting a support ticket does not guarantee an exception for a refund will be made.


Refund Processing

Refund requests will be processed within 21 working days from the date of approval. Please note that refund requests made through any channels other than our official support email or Help Center will not be honored.


We appreciate your understanding and thank you for choosing Converstar.


For any further questions or assistance, please do not hesitate to reach out to our support team.


Sincerely,


The Converstar Team